Booking Platforms
Does a Calendly Webhook Tell a Clinic That a Patient Rescheduled Rather Than Booked Twice?
No. Calendly does not present rescheduling as a separate webhook event type. The documented pattern is an invitee.canceled event for the…
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Booking Platforms
Booking Platforms
Why Does Google Calendar events.list Return an Appointment That Starts Before timeMin?
Google Calendar can return an event that starts before timeMin because events.list uses overlap boundaries. The API defines timeMin as an…
Booking Platforms
Why Did NexHealth Book the Correct Slot with the Wrong EHR Procedure Code?
NexHealth can return the intended time and still write an appointment with the wrong EHR appointment type or procedure code. The two…
Booking Platforms
Why Didn’t Jane Notify a 60-Minute Wait List Patient After a 30-Minute Cancellation?
Jane does not notify a patient waiting for a 60-minute appointment when only a 30-minute appointment is cancelled. Its troubleshooting…
Booking Platforms
Why Can’t NexHealth Reschedule This Appointment with PATCH?
NexHealth documents appointment rescheduling through PATCH /appointments/{id}, but the capability is not available for every connected…
Booking Platforms
How Do I Stop a Booking Integration from Overwriting a Newer Google Calendar Edit?
A booking integration can overwrite a newer Google Calendar edit when it sends an update based on an old copy of the event. Google Calendar…
Booking Platforms
Why Can’t a Clinic Send a Free-Form WhatsApp Booking Reminder After 24 Hours?
A clinic cannot send an ordinary free-form WhatsApp reply whenever it chooses. Under the WhatsApp Business Messaging Policy, a business may…
Booking Platforms
Why Did NexHealth Disable My Webhook Endpoint After 48 Hours of Errors?
NexHealth can disable a webhook endpoint after it continues returning errors for 48 hours. Its webhook documentation says non-2xx responses…
Booking Platforms
Why Is a Zocdoc Visit Reason Unbookable Even Though It Is in allowed_visit_reason_ids?
A Zocdoc visit reason can remain unbookable even when its ID appears in allowed_visit_reason_ids because excluded_visit_reason_ids takes…
Booking Platforms
Why Was the Clinic’s Google Business Profile Verification Video Rejected?
A clinic’s Google Business Profile verification video is rejected when it does not show the required evidence in one acceptable recording:…
Booking Platforms
Why Must a Zocdoc No-Show Update Be Sent Within Two Days?
A Zocdoc appointment can be updated to no_show only after its start time is in the past and while that start is no more than two days old.…
Booking Platforms
Does NexHealth Send a Webhook When EHR Sync Turns Red?
Do not assume NexHealth sync-status webhooks reliably announce every change from green to red. For read sync, the Webhook Subscriptions…